How we helped Delta Retail cut customs clearance time by 40%

Before working with YAGI, Delta Retail faced repeated customs delays — averaging seven days per shipment — caused by consistently incomplete documentation and no proactive follow-up on required permits. The result was empty shelves in some branches and additional storage costs for shipments held at the ports.

We began with a full review of Delta's import documentation cycle with every supplier, and built a standard checklist for each shipment type to be completed before goods leave the source. In parallel, we started obtaining required permits — such as SFDA approvals for certain products — at the point of contracting with the supplier rather than when the shipment reaches the port. We also assigned a single point of contact tracking every Delta shipment in real time.