Join our team
Customer Service Representative
Be YAGI's voice with our clients — answering their questions, tracking their shipments, and resolving issues quickly and in a manner worthy of their experience with us.
Responsibilities
- Answering client enquiries across all channels
- Tracking shipment status and updating clients
- Logging complaints and following them through to resolution
- Coordinating with the operations and delivery teams
Requirements
- At least 1 year's experience in customer service
- Excellent communication and writing skills
- Good command of English
- Able to work shift patterns
Benefits
- Comprehensive medical insurance
- Flexible working hours
- Training on our operating systems